FAQ
Frequently Asked Questions
Got questions? We've got answers. If you don't find what you're looking for, contact us at lobostore.in@gmail.com
Orders & Shipping
How long does shipping take?
We typically process orders within 1-2 business days. Delivery times vary by location but generally take 5-7 business days within India.
Do you ship internationally?
Currently, we ship within India only. International shipping is coming soon!
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order through your account dashboard.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unworn, unwashed items with original tags attached. Contact us to initiate a return.
How do I exchange an item?
Email us at lobostore.in@gmail.com or whatsapp with your order number and the item you'd like to exchange. We'll guide you through the process.
Products
How do I choose the right size?
Check our size guide on each product page. If you're between sizes, we recommend sizing up for a more comfortable fit.
How do I care for my LOBO apparel?
Machine wash cold with like colors, tumble dry low. Avoid bleach and fabric softeners to maintain fabric quality and performance.
Are your products sustainable?
Yes! Visit our Sustainability page to learn about our eco-friendly materials and ethical manufacturing practices.
Payment & Security
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets through our secure payment gateway.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment processing to protect your information.
Contact
How can I contact customer support?
Email us at lobostore.in@gmail.com and we'll respond within 24-48 hours.