Terms of Service

Last updated: November 11, 2025

Welcome to LOBO Store. These Terms of Service ("Terms") govern your access to and use of lobostore.in (the "Website") and the purchase of products from LOBO Store. By accessing or using our Website, you agree to be bound by these Terms.

Please read these Terms carefully before using our Website. If you do not agree with these Terms, you must not use our Website or purchase our products.

1. General Terms

By accessing and placing an order with LOBO Store, you confirm that:

You are at least 18 years of age or have parental/guardian consent
You are legally capable of entering into binding contracts
You will use the Website in accordance with these Terms and applicable laws
All information you provide is accurate, current, and complete
You will maintain the security of your account credentials

2. Products and Services

Product Information

We strive to display our products as accurately as possible. However:

Product colors may vary slightly due to monitor settings and lighting
Product descriptions, specifications, and images are provided for general information
We reserve the right to modify product offerings without prior notice
All products are subject to availability
We do not guarantee that product descriptions are error-free or complete

Pricing

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated
Prices are subject to change without notice
We reserve the right to correct pricing errors on our Website
If a product is listed at an incorrect price, we may cancel or refuse orders placed for that product
Shipping charges, if applicable, will be added at checkout

3. Orders and Payment

Order Acceptance

Your order constitutes an offer to purchase products from us. We reserve the right to:

Accept or decline your order for any reason
Limit quantities purchased per person, household, or order
Cancel orders that appear fraudulent or suspicious
Refuse service to anyone at our discretion

Order confirmation does not guarantee acceptance. We will send you a confirmation email once your order is accepted and processed.

Payment Methods

We accept the following payment methods:

Credit and debit cards (Visa, Mastercard, RuPay, American Express)
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Digital wallets
Cash on Delivery (where available)

Payment must be received in full before order processing. All transactions are processed securely through our payment partners.

Payment Security

We use industry-standard encryption and security measures to protect your payment information. We do not store complete credit/debit card details on our servers.

4. Shipping and Delivery

Shipping Policy

We ship to addresses within India only
Delivery times are estimates and not guaranteed
Shipping charges vary based on location and order value
Free shipping may be offered on orders above a certain value
You will receive tracking information once your order is shipped

Delivery

Standard delivery typically takes 5-7 business days
Express delivery options may be available in select locations
Delivery times may be affected by location, weather, or other unforeseen circumstances
You must provide accurate shipping information; we are not responsible for delays due to incorrect addresses
Someone must be available to receive the delivery; we are not liable for failed delivery attempts

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

5. Returns, Exchanges, and Refunds

Please refer to our Refund Policy for detailed information about returns, exchanges, and refunds.

Return Eligibility

Products must be returned within 7 days of delivery
Items must be unused, unwashed, and in original condition with all tags attached
Original packaging and invoice must be included
Certain items (undergarments, swimwear, sale items) may not be eligible for return

Refund Process

Refunds will be processed within 7-10 business days after receiving the returned item
Refunds will be issued to the original payment method
Shipping charges are non-refundable unless the return is due to our error

6. User Accounts

Account Creation

You may create an account to:

Track orders and view order history
Save shipping addresses and payment methods
Receive exclusive offers and updates
Manage your preferences

Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use
Ensuring your account information is accurate and up-to-date

We reserve the right to suspend or terminate accounts that violate these Terms.

7. Intellectual Property

All content on this Website, including but not limited to:

Text, graphics, logos, images, and photographs
Product designs and descriptions
Software, code, and functionality
Trademarks, service marks, and trade names

is the property of LOBO Store or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

Prohibited Uses

You may not:

Copy, reproduce, distribute, or create derivative works from our content without permission
Use our trademarks or branding without authorization
Frame or mirror any part of the Website
Use automated systems (bots, scrapers) to access the Website
Reverse engineer or attempt to extract source code

8. User Conduct

You agree not to:

Use the Website for any unlawful purpose or in violation of these Terms
Impersonate any person or entity or misrepresent your affiliation
Interfere with or disrupt the Website or servers
Transmit viruses, malware, or other harmful code
Collect or harvest information about other users
Post or transmit offensive, defamatory, or inappropriate content
Engage in fraudulent activities or payment disputes without valid reason

9. Reviews and User Content

You may submit reviews, comments, or other content ("User Content") on our Website. By submitting User Content, you:

Grant us a non-exclusive, royalty-free, perpetual license to use, display, and distribute your content
Represent that you own or have rights to the content you submit
Agree that your content does not violate any third-party rights
Acknowledge that we may remove or edit User Content at our discretion

We reserve the right to remove reviews or content that:

Violate these Terms or applicable laws
Contain offensive, defamatory, or inappropriate material
Are fraudulent, fake, or misleading
Contain personal information or spam

10. Disclaimers and Limitation of Liability

Disclaimer of Warranties

THE WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability or fitness for a particular purpose
Warranties that the Website will be uninterrupted or error-free
Warranties regarding the accuracy or reliability of information

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOBO STORE SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Damages arising from your use or inability to use the Website or products
Damages exceeding the amount you paid for the product in question

11. Indemnification

You agree to indemnify, defend, and hold harmless LOBO Store, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

Your violation of these Terms
Your violation of any third-party rights
Your use of the Website or products
Your User Content or submissions

12. Privacy

Your use of the Website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page with an updated "Last updated" date. Your continued use of the Website after changes constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

14. Termination

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason, including:

Violation of these Terms
Fraudulent or suspicious activity
At our sole discretion

Upon termination, your right to use the Website will cease immediately.

15. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or your use of the Website shall be resolved through:

Good faith negotiations between the parties
Mediation or arbitration in accordance with Indian law
Exclusive jurisdiction of courts in India

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and LOBO Store regarding your use of the Website and supersede all prior agreements.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

LOBO Store
Email: lobostore.in@gmail.com
Website: lobostore.in

We will respond to your inquiry within a reasonable timeframe.

19. Acknowledgment

BY USING THIS WEBSITE AND PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.