Privacy Policy

Last updated: November 11, 2025

LOBO Store ("we," "us," or "our") operates lobostore.in (the "Website"). This Privacy Policy informs you of our policies regarding the collection, use, disclosure, and protection of personal information when you use our Website and purchase our products.

By using our Website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Website.

1. Information We Collect

We collect several types of information from and about users of our Website, including:

Personal Information

When you place an order or create an account, we collect:

Name and contact information (email address, phone number, billing address, shipping address)
Payment information (credit/debit card details, UPI ID, or other payment method information)
Order history and purchase details
Account credentials (username and password)
Communication preferences

Automatically Collected Information

When you visit our Website, we automatically collect:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, links clicked)
Location data (based on IP address)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process, fulfill, and deliver your orders, including sending order confirmations and shipping updates
Customer Service: To respond to your inquiries, provide customer support, and handle returns or exchanges
Account Management: To create and manage your account, including password resets and account updates
Payment Processing: To process payments securely through our payment partners
Marketing Communications: To send you promotional emails, newsletters, and special offers (only with your consent)
Website Improvement: To analyze usage patterns, improve our Website functionality, and enhance user experience
Fraud Prevention: To detect, prevent, and address fraud, security issues, and technical problems
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Personalization: To provide personalized product recommendations and shopping experiences

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers, analytics providers)
Business Partners: Partners who assist in delivering products and services to you
Legal Requirements: When required by law, court order, or government authority
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure payment processing through PCI-DSS compliant payment gateways
Regular security assessments and updates
Restricted access to personal information on a need-to-know basis
Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete personal data
Deletion: Request deletion of your personal information (subject to legal obligations)
Objection: Object to the processing of your personal data for certain purposes
Restriction: Request restriction of processing your personal data
Data Portability: Request a copy of your data in a structured, machine-readable format
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at lobostore.in@gmail.com

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Keep you logged in to your account
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Improve website performance and functionality

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Website.

7. Third-Party Services

Our Website may contain links to third-party websites or integrate with third-party services (such as payment gateways, social media platforms, and analytics tools). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we use include:

Payment processors (Razorpay, PayU, Shopify Payments, etc.)
Shipping carriers (Delhivery, Blue Dart, India Post, etc.)
Analytics providers (Google Analytics, Facebook Pixel, etc.)
Email marketing platforms

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods:

Order and transaction data: 7 years (for tax and accounting purposes)
Account information: Until account deletion is requested
Marketing data: Until you unsubscribe or request deletion

9. Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on this page with a new "Last updated" date
Sending you an email notification (if you have an account)
Displaying a prominent notice on our Website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

LOBO Store
Email: lobostore.in@gmail.com

Website: lobostore.in

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in India.

14. Consent

By using our Website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.