Shipping Policy

Last updated: November 11, 2025

At LOBO Store, we are committed to delivering your fashion apparel quickly and safely. This Shipping Policy outlines our shipping methods, delivery times, costs, and procedures for orders placed on lobostore.in.

1. Shipping Coverage

We currently ship to addresses within India only. We deliver to all states and union territories, including:

All major metro cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, etc.)
Tier 2 and Tier 3 cities
Rural and remote areas (delivery times may vary)
Pin codes serviced by our courier partners

Note: We do not currently ship internationally. International shipping may be available in the future.

2. Shipping Partners

We work with trusted and reliable courier partners to ensure safe delivery:

Delhivery
Blue Dart
DTDC
Ecom Express
India Post
Xpressbees

The courier partner is assigned based on your location and product availability. You will receive tracking information once your order is shipped.

3. Processing Time

Orders are processed and prepared for shipment within:

Standard Orders: 1-2 business days
Pre-orders: As mentioned on the product page
Custom/Personalized Items: 3-5 business days
Sale/Promotional Periods: 2-3 business days (due to high volume)

Business days: Monday to Saturday (excluding Sundays and public holidays)

Note: Processing time does not include shipping/delivery time. Orders placed after 2:00 PM IST will be processed the next business day.

4. Delivery Time

Estimated delivery times from the date of shipment:

Metro Cities & Major Urban Areas

Standard Delivery: 3-5 business days
Express Delivery: 1-2 business days (where available)

Tier 2 Cities & Towns

Standard Delivery: 5-7 business days
Express Delivery: 2-3 business days (where available)

Rural & Remote Areas

Standard Delivery: 7-10 business days
Express Delivery: Not available

Important: Delivery times are estimates and not guaranteed. Actual delivery may be affected by:

Weather conditions and natural disasters
Political unrest or strikes
Courier partner delays
Incorrect or incomplete address
Public holidays and festivals
Remote or difficult-to-access locations
COVID-19 or other health emergencies

5. Shipping Charges

Shipping charges are calculated based on:

Order value
Delivery location (pin code)
Weight and dimensions of the package
Shipping method selected

Standard Shipping Rates

Orders above ₹749: FREE shipping across India
Orders below ₹749: ₹49 shipping charge
Remote/difficult areas: Additional ₹50-100 may apply

Express Shipping Rates (Where Available)

Metro cities: ₹199
Other cities: ₹249

Note: Shipping charges will be displayed at checkout before you complete your order. Free shipping offers may be available during promotional periods.

6. Payment Methods

We accept the following online payment methods:

Credit and debit cards (Visa, Mastercard, RuPay, American Express)
UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
Net Banking (all major banks)
Digital wallets (Paytm, PhonePe, Amazon Pay, etc.)*

All payments are processed securely through our payment gateway partners. We use industry-standard encryption to protect your payment information.

Note: Cash on Delivery (COD) is currently not available. We are working to introduce this payment option soon.

7. Order Tracking

Once your order is shipped, you will receive:

Shipping confirmation email with tracking number
SMS notification with tracking link
WhatsApp updates (if opted in)

How to Track Your Order

Log in to your account on lobostore.in
Go to "My Orders" section
Click on the order you want to track
Click on "Track Order" to see real-time status

Alternatively, you can track your order directly on the courier partner's website using the tracking number provided.

Tracking Status Meanings

Order Confirmed: Your order has been received and payment is confirmed
Processing: Your order is being prepared and packed
Packed: Your order has been packed and is ready for pickup
Shipped: Your order has been picked up by the courier partner
In Transit: Your order is on the way to your delivery address
Out for Delivery: Your order is with the delivery person and will be delivered today
Delivered: Your order has been successfully delivered

8. Delivery Procedure

What to Expect

The delivery person will call you before delivery
Please ensure someone is available to receive the package
Valid ID proof may be required for high-value orders
Signature confirmation will be taken upon delivery

Delivery Attempts

The courier will make 3 delivery attempts
If all attempts fail, the order will be returned to us
You will be notified via SMS/email for each delivery attempt
You can reschedule delivery or change the address (subject to courier partner policies)

Failed Delivery

If delivery fails due to:

Incorrect address: You may need to pay re-shipping charges
Customer unavailable: Courier will attempt redelivery
Refused delivery: Return shipping charges may apply and refund will be processed minus shipping costs
Unserviceable pin code: Order will be cancelled and full refund will be processed

9. Package Inspection

We encourage you to inspect your package upon delivery:

Check for any visible damage to the outer packaging
Do not accept packages that appear tampered with or severely damaged
Take photos/videos if you notice any damage
Report any issues to us within 24 hours of delivery

Note: Once you accept and sign for the delivery, it is considered that the package was received in good condition. Please inspect carefully before signing.

10. Shipping Address

Important Guidelines

Provide complete and accurate shipping address with pin code
Include landmark for easy location
Provide a working mobile number for delivery updates
Double-check your address before placing the order
We cannot change the address once the order is shipped

Address Modification

Before shipment: Contact us immediately at lobostore.in@gmail.com to modify the address
After shipment: Address changes may not be possible; contact the courier partner directly using the tracking number

11. Multiple Items in One Order

If you order multiple items:

We try to ship all items together in one package
If items are in different warehouses, they may be shipped separately
You will receive separate tracking numbers for each shipment
Shipping charges apply only once (not per item)
Delivery times may vary for different shipments

12. Pre-Orders and Backorders

For pre-order or backordered items:

Expected shipping date will be mentioned on the product page
You will be notified if there are any delays
Other in-stock items in your order may be shipped separately
You can choose to wait for all items or receive partial shipments

13. Lost or Damaged Shipments

Lost Packages

If your package is marked as delivered but you haven't received it:

Check with family members, neighbors, or building security
Check all possible delivery locations (front door, back door, mailbox, security office)
Wait 24 hours as sometimes tracking updates are delayed
Contact us at lobostore.in@gmail.com
with your order number
We will investigate with the courier partner
If confirmed lost, we will reship or refund your order

Damaged Packages

If you receive a damaged package:

Do not accept the delivery if the package is visibly damaged
If already accepted, take photos/videos immediately showing the damage
Contact us within 24 hours at lobostore.in@gmail.com
Provide order number, photos, and description of damage
We will arrange for a replacement or refund as per our Refund Policy

14. Holidays and Peak Seasons

During festivals, sales, and peak seasons:

Processing and delivery times may be longer than usual
We will display estimated delivery dates on the website
Place orders early to ensure timely delivery
Customer support response times may be slightly delayed

Major holidays affecting delivery: Diwali, Holi, Eid, Christmas, New Year, Republic Day, Independence Day, and regional festivals.

15. Returns and Exchanges

For information about returning or exchanging products, please refer to our Refund Policy.

Return shipping:

Free return pickup for defective, damaged, or wrong items
Customer may need to bear return shipping for change of mind (check Refund Policy for details)

16. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

LOBO Store
Email: lobostore.in@gmail.com

Website: lobostore.in
Customer Support Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST

For urgent shipping queries, please include your order number in the subject line.

17. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page with an updated "Last updated" date.

Significant changes will be communicated via:

Email notification to registered customers
Banner notification on the website
Social media announcements

18. Additional Information

Gift Orders

You can ship orders to a different address as a gift
Invoice will not include pricing (on request - mention in order notes)
Gift wrapping may be available (check at checkout)
Gift message can be included (specify in order notes)

Bulk Orders

For bulk orders (10+ items), please contact us for special shipping rates
Corporate gifting and bulk delivery options available
Email us at lobostore.in@gmail.com
for bulk order inquiries

Order Cancellation Before Shipment

You can cancel your order before it is shipped
Contact us immediately at lobostore.in@gmail.com
Full refund will be processed to your original payment method
Refund timeline: 5-7 business days

Thank you for shopping with LOBO Store! We appreciate your business and strive to provide the best shipping experience.